Refund policy
Last updated: 21 August 2026
Who we are
Kz Mart Limited, trading as KZ Apparels
Company number: 16634013 · Registered in England and Wales
Return address: 36 Boxhedge Road West, Banbury, England, OX16 0BS, United Kingdom
Email: support@kzapparels.com · Telephone: +44 7307 187883 · About us
The short version
- 30-day voluntary returns on new, unused items in original packaging.
- 14-day statutory cancellation right for any reason — this is a legal right and isn't limited by our 30-day rule.
- Returns go by post to the address above. You cover return postage for change-of-mind returns; we cover it if the fault is ours.
- No restocking fee.
- We don't offer direct exchanges — return for a refund and reorder instead.
- Refunds go back to your original payment method, normally within 7 days of us receiving/approving your return. For Klarna orders, this means your balance with Klarna is adjusted rather than money returned to your bank directly.
Your statutory right to cancel
As a UK consumer, you can cancel your order within 14 days of receiving it, for any reason, without needing to explain why. Just email or call us. You then have 14 more days to send the item back. This right isn't reduced by our voluntary 30-day policy.
Our voluntary 30-day policy
For anything outside the statutory window, we'll accept returns up to 30 days after delivery, provided the item is unused, in its original packaging, and resellable as new.
Faulty, damaged, or wrong items
If something arrives faulty, damaged, or not what you ordered, contact us — you may be entitled to a repair, replacement, price reduction, or full refund under the Consumer Rights Act 2015. We'll cover reasonable return costs in these cases, and the "new condition" rule above doesn't apply.
How to return something
Email support@kzapparels.com or use our Contact page with your order number and reason for return. Post the item to our Banbury address above, using a tracked service — you're responsible for it until it reaches us.
Refunds
Once we've received and checked your return, we'll process your refund within 7 days to your original payment method. No fees are deducted beyond any diminished value from unreasonable handling, which we'll always explain. If you paid via Klarna, the refund adjusts your balance with Klarna rather than crediting your bank account directly. See our Payment Policy for how refunds are processed, and our Terms & Conditions for the full terms of your order.
Contact us
Email support@kzapparels.com, call +44 7307 187883, or use our Contact page.